Last Updated: March 16, 2026
1. Introduction
Memorised ("we," "us," or "our") provides an AI workspace that lets users access multiple AI models, manage projects, upload files, collaborate in team workspaces, and use specialized Modules, including category entry point workflows integrated into the platform.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we keep it, and the choices you have in relation to your information.
By accessing or using our website, applications, and services, you acknowledge this Privacy Policy. If you do not agree with it, do not use our services.
2. Who We Are
Company Name: Memorised
Location: Australia
ABN: 14 430 273 286
Privacy Contact: privacy@memorised.ai
3. Scope
This Privacy Policy applies to information we collect through:
- our website and landing pages
- our applications and hosted services
- team workspaces and user accounts
- customer support, demos, and sales inquiries
- Modules and product features, including category entry point functionality delivered inside Modules
4. Who Can Use the Service
Our services are intended for users aged 13 and older. If you are under 13, you must not use the service or provide us with personal information.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
5. Information We Collect
We collect information you provide directly, information created through your use of the service, and limited information from service providers and integrations.
Information you provide may include:
- name, email address, company name, and contact details
- account credentials and profile details
- billing and subscription details
- support requests, feedback, and survey responses
- prompts, messages, instructions, files, attachments, and outputs you choose to store in the service
- workspace data, project data, team membership data, and Module inputs
Information we collect automatically may include:
- IP address, browser type, device type, operating system, and approximate location
- usage logs, session activity, clicks, page views, feature interactions, and error logs
- credit consumption, storage usage, and other service telemetry
- cookie and similar technology data
Payment information is typically processed by third-party payment providers. We do not typically store full payment card numbers ourselves.
6. How We Use Information
We use personal information to:
- provide, maintain, and improve the service
- create and manage accounts, subscriptions, and team workspaces
- authenticate users and protect account security
- process payments, renewals, invoices, and credit allocations
- operate chat, file upload, retrieval, search, memory, and Module features
- provide customer support and respond to inquiries
- monitor performance, troubleshoot issues, and prevent abuse
- analyze usage trends and product performance
- communicate with you about service updates, security notices, billing matters, and support
- comply with legal obligations and enforce our terms
7. AI Models, Modules, and Customer Content
Our service may process prompts, files, extracted text, workspace content, and related instructions in order to generate outputs, power search and retrieval, and operate Modules.
This includes Modules that process market, category, brand, planning, research, or uploaded document data, including category entry point functionality integrated into Modules.
You retain ownership of your content. We process it only as needed to operate the service, secure it, support requested features, and comply with law.
We do not use your content to train foundation models.
We may use anonymized or aggregated usage data, service telemetry, and product feedback to improve the service, measure product performance, and develop analytics and product metrics. We do not use identifiable customer content for model training.
8. Legal Bases for Processing
If and to the extent GDPR or similar laws apply, we rely on one or more of the following legal bases:
- performance of a contract with you
- your consent
- our legitimate interests in operating, securing, and improving the service
- compliance with legal obligations
9. How We Share Information
We do not sell your personal information.
We may share information with:
- hosting, infrastructure, storage, and security providers
- payment processors and billing providers
- analytics, logging, and customer support providers
- authentication and identity providers
- AI and model providers used to deliver requested features
- professional advisors, auditors, insurers, or legal representatives
- law enforcement or regulators when required by law
- a buyer, investor, or successor in connection with a merger, acquisition, financing, or sale of assets
We require service providers to handle information in a manner consistent with applicable legal and contractual obligations.
10. International Data Transfers
Our providers may process or store information in countries other than your own, including the United States and other jurisdictions where our vendors operate.
Where required, we take reasonable steps to implement appropriate safeguards for cross-border transfers.
11. Data Retention
We keep personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.
In general:
- account and workspace information is retained while your account is active
- customer content may be retained for up to 30 days after cancellation or account closure to support export, recovery, or operational wind-down
- after that period, content is deleted or anonymized unless we are required to keep it longer by law
- billing, tax, and financial records may be retained for up to 7 years or as otherwise required
- limited backup copies may persist for a short additional period before being overwritten
12. Cookies and Similar Technologies
We use cookies and similar technologies to:
- keep you signed in and maintain core site functionality
- remember preferences and settings
- understand traffic and product usage
- measure performance and diagnose issues
You can control cookies through your browser settings. If local law requires consent for non-essential cookies or tracking, we will seek that consent.
13. Security
We use reasonable technical and organizational measures designed to protect personal information, including access controls, encryption in transit, logging, and vendor safeguards.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Your Rights and Choices
Depending on your location, you may have rights to:
- access personal information we hold about you
- correct inaccurate or incomplete information
- request deletion of your information
- object to or restrict certain processing
- request a copy of certain information
- withdraw consent where processing is based on consent
- complain to a regulator or supervisory authority
To exercise these rights, contact privacy@memorised.ai. We may need to verify your identity before completing a request.
15. Team and Business Accounts
If you use Memorised through an organization, workspace owner, or team admin, that organization may control certain account, billing, workspace, and content decisions.
For example, team admins may be able to add or remove members, manage seats, view billing-related information, and manage workspace settings.
16. Third-Party Links and Services
Our website or service may link to third-party websites or include third-party services. Their privacy practices are governed by their own terms and policies, not this Privacy Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the service, our practices, or legal requirements.
When we make material changes, we will update the "Last Updated" date and may provide additional notice where appropriate.
18. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:
Memorised
ABN 14 430 273 286
privacy@memorised.ai