Privacy Policy

Welcome to Memorised (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains what personal information we collect, how we use it, the conditions under which we may share it with others, and how we secure it.

We are located in Australia and are subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We voluntarily comply with the principles of the General Data Protection Regulation (GDPR) to ensure a high standard of data protection for all our users.

By accessing or using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue using our services.

Company Name: Memorised

Location: Australia

ABN: 14 430 273 286

Contact Email: matt@memorised.com

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at the above email address.

We process personal data only when at least one of the following applies:

• Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., accepting cookies via our cookie banner or completing a sign-up form).
• Contract Performance: Processing is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract.
• Legal Obligation: Processing is necessary to comply with Australian law, GDPR, or other applicable legal obligations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, and such interests are not overridden by your fundamental rights and freedoms.

We only collect personal data that is necessary to provide and improve our services. This includes, but is not limited to:

• Master Data: Name, address, contact details
• Email Address
• Payment Data: Payment information, transaction details
• Usage Data: Visited webpages, access times, log data
• Uploaded Files: If you use features that allow you to upload documents
• Meta/Communication Data: IP addresses, device information, and browser information

We do not collect any additional categories of data such as job applications or user-generated content beyond what is listed above.

We collect and process your personal data based on:

• Cookie Banner: Upon visiting our website, you will encounter a cookie banner. By clicking “Accept,” you consent to the use of cookies and similar technologies as described in this Privacy Policy.
• Sign-Up Forms: When you register for an account or otherwise submit your personal information, you explicitly consent to the processing of that information.

If you wish to withdraw your consent at any time, please contact us at matt@memorised.com.

We use the personal data we collect for various legitimate business purposes, including:

• Marketing/Advertising: Sending promotional messages (if you have consented)
• Creating a User Account: Managing account registration and user authentication
• Collecting Customer Feedback: Improving our products and services
• Payment Processing: Handling transactions and invoicing
• Support: Providing customer support and resolving technical issues
• Managing Orders: Tracking and fulfilling orders
• Managing User Accounts: Monitoring user registrations and account settings

If we plan to process your personal data for purposes not listed here, we will obtain your prior consent or rely on another valid legal basis if applicable.

We do not share your personal data with third parties without your consent, except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who help us deliver our services. These parties are contractually obligated to use your data only as needed to perform their services.
• Legal Compliance: We may disclose your information to comply with applicable law, regulations, court orders, or other legal processes.
• Business Transfers: In the event of a merger, acquisition, or other business transaction, user data may be among the transferred assets.

We may transfer or store your personal data in countries other than your own, including the United States for analytics purposes. Since we voluntarily adhere to GDPR principles, we strive to implement appropriate safeguards (e.g., encryption, contractual clauses) to ensure an adequate level of data protection.

Please contact us at matt@memorised.com if you have additional questions about our data transfer mechanisms.

We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy. Generally, we keep your information for 90 days to 2 years after account closure. Additionally, financial and tax-related records may be stored for 7 years in compliance with Australian law.

We may retain certain information longer if necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Anonymized or aggregated data that does not identify you directly or indirectly may be stored indefinitely.

Depending on your jurisdiction (e.g., under the GDPR), you may have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate or incomplete personal data
• Request Erasure (“Right to be Forgotten”) of your personal data
• Restrict or Object to the processing of your personal data
• Data Portability: Request a copy of your personal data in a structured, commonly used format
• Withdraw Consent for data processing at any time
• Lodge a Complaint with a supervisory authority if you believe your rights have been infringed

To exercise these rights, please email us at matt@memorised.com. We will respond to your request within a reasonable timeframe, typically within 30 days, and in accordance with applicable laws.

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. When you visit our website, a cookie banner will inform you about the types of cookies in use.

You can adjust your browser settings to refuse or delete cookies, though some features of our services may not function properly if you do so.

We take reasonable and appropriate measures to protect your personal data from loss, misuse, or unauthorized access. Our security measures include:

• Encryption (HTTPS/TLS) for data transmission
• Access Controls and Authentication systems
• Regular Security and Privacy Training for employees
• Pseudonymization and Encryption of personal data where feasible
• Regular Data Backups to ensure availability of essential data

While we make efforts to protect your data, no security measure is 100% foolproof. You transmit data to us at your own risk.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

We will address your concerns in accordance with applicable legal requirements, including Australian law and the GDPR principles we follow voluntarily.

Thank you for trusting Memorised with your personal data. We value your privacy and strive to handle your personal data responsibly and transparently. If you have any questions about this Policy, please reach out to us at matt@memorised.com.